Last Updated: 11/16/2025

Your privacy is important to us. This Privacy Policy explains how Sugarcane Hub ("we", "us", or "our") collects, uses, and discloses information about you when you access or use our website and services.

1. Information We Collect

• Account Information: When you register for an account, we collect your full name, email address, password, and your role (e.g., "Farmer" or "Factory Owner"). This information is used for authentication and to create your user profile.
• Factory and Product Data: If you are a factory owner, we collect information you provide about your factories, including name, address, contact details, and product information such as names, descriptions, and pricing.
• Geolocation Data: For users of the Farmer Dashboard, we may request access to your device's location to help you find nearby factories. You can enable or disable location services through your device settings. We also process location data from addresses you manually enter.
• Usage and AI Data: We collect information about how you interact with our services. To provide personalized recommendations, we may process data such as your historical purchases and product price trends using third-party AI services like Google's Gemini.
• Communications: When you contact us through our feedback or contact forms, we collect your name, contact information (email or phone), and the content of your message.

2. How We Use Your Information

• To provide, maintain, and improve our services.
• To create and manage your account and profile.
• To process transactions and display relevant market data.
• To personalize your experience, such as providing tailored product recommendations.
• To communicate with you, respond to your inquiries, and provide customer support.
• To ensure the security of our platform and prevent fraud.

3. How We Share Your Information

We do not sell your personal data. We may share your information with third-party service providers who perform services on our behalf, such as:

• Firebase (by Google): For database management, user authentication, and backend infrastructure.
• Google Cloud Platform: For services like the Google Maps API (for location and distance calculations) and Google AI (for generative AI features).

These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4. Data Security

We implement reasonable security measures to help protect the security of your information both online and offline. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security."

5. Contact Us

If you have any questions about this Privacy Policy, please contact us through our Contact page.